servqual questionnaire
SERVQUALAMultiple-itemScaleforMeasuringConsumerPerceptionsofServiceQuality...Everysingleparticipantwasinterviewedusingastructuredquestionnaire ...,由PChatzoglou著作·2014·被引用61次—TheoriginalSERVQUALinstrument(Parasuramanetal.,1988)includes22pai...
Using SERVQUAL to Assess the Customer Satisfaction Level
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由SSharma著作·被引用24次—TheSERVQUALinstrumentwasdevelopedin1988byZeithaml,ParasuramanandBerryasamulti-itemscaledevelopedtoassesscustomerperceptionsofservice ...
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