servqual questionnaire
SERVQUALAMultiple-itemScaleforMeasuringConsumerPerceptionsofServiceQuality...Everysingleparticipantwasinterviewedusingastructuredquestionnaire ...,由PChatzoglou著作·2014·被引用61次—TheoriginalSERVQUALinstrument(Parasuramanetal.,1988)includes22pai...
SERVQUAL's 22 Questions
- dimensions of manufacturing quality
- Service environment
- two dimensions of the balanced scorecard are
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TheSERVQUALmodeliswellestablishedasatooltomeasureandtrackservicequality.ThisarticlereviewsSERVQUAL's22questions-idealformarketing ...
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